DOMESTIC

• To initiate the return & exchange, please write to us at Info@ieraonline.com within 5 days from receiving the item.
• Or you can also submit your return request from this link: https://ieraonline.com/apps/return_prime
• When you return an online purchase, you will receive a refund of your order in the same payment method you used for the purchase.
  
• For orders paid by cash on delivery, the refund will be made by bank transfer once payment confirmation has been received.
  
• If you wish to be refunded in cash, you may also request your refund in any of our stores. Please consider that the payment confirmation generally takes a minimum of 5 working days. 
  
• Please also note that, if you enter your bank details during the return request, all the refunds related to this order will be done only through bank transfer.
  
• If you have sent your return via a carrier, we’ll process it within 4-5 BUSINESS DAYS after receiving it at our facilities.
  
• Once the return has been made, we will send you an email with confirmation.
  Please note that once the return has been made, you will receive the amount in a maximum of 14 days depending on your bank.
  
• If more than 14 days have passed and you have not received the refund in your account, please use this confirmation to submit it to your bank so that they can help you speed up the process.

Note: Only the product price will be refunded!

INTERNATIONAL 

Please note that we do not offer returns or exchanges on international orders.

All international sales are final. We recommend reviewing your order carefully before placing it, and feel free to reach out to us with any questions or concerns prior to purchase.