IERA endeavours to ensure that every transaction at our website is seamless. At IERA, we’re committed to making your shopping experience smooth and enjoyable. We take great care to ensure you receive high-quality products, but we also understand that preferences for fit and fabric can vary. That’s why we offer easy exchanges and return within 7 days of receiving your order!

You are required to apply for return and exchange on our website within 7 working days of receiving the package.

 

EXCHANGE

We happily offer exchanges on all products (except intimate wear such as swimwear and lingerie, which must have their original tags and hygiene stickers). Simply make sure the item is unused, unwashed, and in its original packaging. Please note, exchanges / Returns are limited to once per order, and store credit (Gift Card), valid for 3 months will be issued for exchanged items. Packages that don't fulfil the above conditions will be rejected in QC and returned to the customer. Please Note Items purchased with a gift card cannot be returned or exchanged again.

 

RETURN

If you prefer a return, no problem! We offer store credit (Gift Card), valid for 3 months, so you can find something else you’ll love.

Note: Only the product price will be refunded!

EXCHANGE PROCEDURE

You can apply for exchange/return of garment at IERA by raising a request on our exchange portal:

https://ieraonline.com/apps/return_prime

Once you click on the link you will ask for your order no and registered email/contact

Upon filling these details, you will see all your products eligible for exchange

Then you can select a reason for exchange/return, give additional remarks, share relevant images and select refund option as store credit and the exchange Request is successfully placed

In case of defective or incorrect products it is mandatory to upload relevant images.

It may take 24-48 hours for your request to be approved/ rejected

Once your request is approved, the same will be picked up in 1-3 working days by our courier partner.

Please take a picture or video of the product while you are handing it over to the delivery boy as a proof for any disputes in the future

Please handover the item which the delivery boy has come to collect only.

If any unaccounted items are handed over, the same will not be our responsibility as the courier partners will deliver us only the item for which pickup is arranged.

Reverse pickup charge is bearable by the customer for exchanges at INR 100.

Within 2-3 working days of the package being picked up, we issue a Store Credit to the customer's email id used while placing the order.

The Store Credit amount is calculated in calculated by reducing the reverse pickup charge from the price of the product. The shipping charges are non-refundable.

If, your request is rejected before pickup or at the QC stage you can seek clarification by sending us a message on WhatsApp: +91 9958116221

SHOWS DELIVERED BUT NOT RECEIVED

You are requested to track your package when it shows delivered on your email or sms. As per the recent update in courier companies’ policies throughout India, you are required to inform us within 3 days if your package isn’t delivered and shows delivered in the tracking for us to help you with the same. The courier company is not accepting any complaints post 72 hours marked delivery, and we will not be liable if there is delay in informing from your end.

CUSTOMER CARE

We are available for customer support via WhatsApp and our response time is 24 hours. Our WhatsApp number is +91 9958116221

We don't have any customer care calling number.

HOW TO HAND OVER AN EXCHANGE PARCEL

All exchanged items must be unused, unaltered, unwashed and returned with original packaging and tags for hygiene reasons.

Garments and Fabrics which don’t allow tagging can be exchanged without the tags.

Please make sure that the exchanged items are packed securely and safely to prevent any loss or damage during transit.

Please make sure that you include the shipping label while returning the parcel.

 

COLOR DIFFERENCE

The colour in images on the website can slightly vary due to product shoots in professional lighting. 

INTERNATIONAL :

Please note that we do not offer returns or exchanges on international orders.

All international sales are final. We recommend reviewing your order carefully before placing it, and feel free to reach out to us with any questions or concerns prior to purchase.

For any questions, feel free to WhatsApp us at: +91 9958116221.

We’re here to help!